Privacy Policy

Effective date: 2 October 2026

This Privacy Policy explains how Leapwise Global Consulting Ltd ("LeapWise", "we", "us", "our") uses personal data when you visit our website, contact us, or deal with us as a client, supplier or professional contact.

1. Who we are

Leapwise Global Consulting Ltd is registered in England and Wales under company number 17366602. Our registered office is 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. This address is used for official post only, and we do not see visitors there.

We are the "controller" of the personal data described in this policy. To contact us about your data, email hello@leapwiseglobal.co.uk.

2. The personal data we collect

• Website enquiries. If you use our contact form, we collect your name, company name, email address, phone number (optional), the service you are interested in, and the contents of your message.
• Emails, calls and messages. If you email, call or message us (including by WhatsApp), we keep the details you give us and a record of the conversation.
• Clients and prospective clients. Where we provide services, we collect the information needed to do the work and to meet legal requirements, such as identity and business details, financial records and tax information.
• Business contacts. We may hold the name, job title, business email address and firm name of people at accountancy practices and other businesses, taken from publicly available business information such as the firm's own website.
• Technical data. Our hosting provider may process technical information such as IP address and browser type for security and to deliver the website.

3. How we use your data and our lawful basis

• Replying to your enquiry and discussing our services. Lawful basis: legitimate interests (responding to enquiries), or steps taken at your request before entering into a contract.
• Providing services to clients and managing the client relationship. Lawful basis: contract.
• Identity, money laundering and other legal checks, and keeping records required by law. Lawful basis: legal obligation.
• Contacting accountancy practices and other businesses about our services (see section 4). Lawful basis: legitimate interests (developing our business).
• Keeping the website secure and working. Lawful basis: legitimate interests.

4. Contacting businesses about our services

We may contact accountancy practices and other businesses by email to introduce our services, using business contact details that are publicly available. Every message says who we are and how to stop further contact. If you reply "no thanks" or ask us to stop, we will not contact you again about our services, and we keep your details on a suppression list so that we honour that request. You have the right to object to this use of your data at any time.

5. Who we share data with

We do not sell personal data. We share it only with:

• service providers who help us run the business: our email provider (Hostinger), our website hosting and DNS provider (Cloudflare) and our contact form delivery provider (Web3Forms);
• messaging services you choose to use to contact us, such as WhatsApp;
• professional advisers, and regulators or authorities such as HMRC where we are required or permitted by law to do so.

At the moment these are the only service providers that handle personal data for us. If this changes, we will update this policy.

Some of these providers process data outside the UK, including in the European Economic Area and the United States. Our contact form provider, Web3Forms, is based in India. Where personal data is transferred outside the UK, UK law requires appropriate safeguards. For Web3Forms these are the standard contractual clauses and UK addendum in its data processing agreement, and for our other providers we rely on the safeguards described in their own privacy and data protection terms.

6. How long we keep your data

We keep personal data only for as long as we need it for the purpose it was collected, and as the law requires.

• Website and email enquiries that do not lead to a service are kept for 12 months and then deleted from our systems. Messages sent through the contact form are also held by our form provider, Web3Forms, which deletes them automatically after three years at most.
• Client records are usually kept for six years, which is the period commonly needed to meet tax and company law requirements. Records of identity and money laundering checks must be kept for at least five years after the end of the business relationship.
• Suppression list entries are kept so that we can honour opt-out requests.

7. Keeping your data secure

We use reasonable technical and organisational measures to protect personal data. These include encrypted connections to our website, access to our systems limited to people who need it, and secure, access-controlled accounts with the service providers listed above. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Providing your details through the contact form or by email is your choice. If you choose not to, we may not be able to reply to you.

8. Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate;
• ask us to delete your data in certain circumstances;
• ask us to restrict how we use your data in certain circumstances;
• object to our use of your data, including for the purposes in section 4;
• ask for your data in a portable format where it applies.

To use any of these rights, email hello@leapwiseglobal.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Cookies

Information about cookies and similar technologies is in our Cookie Policy.

11. Changes to this policy

We may update this policy from time to time. The version on this page, with its effective date, is the current version.